The Commercial Coordinator is the professional responsible for leading and coordinating the strategies and operations of the commercial unit, aiming to drive the company’s sustainable growth and profitability. * Lead and Coordinate the Commercial Team: Manage, motivate, and develop the sales team, ensuring alignment with the company’s goals and strategies. Plan and Implement Sales Strategies: Together with senior management, plan and execute strategies to achieve sales objectives and market share targets. Manage the Sales Funnel: Supervise and optimize all stages of the sales funnel, identifying and addressing bottlenecks to maximize conversion. \"Monitor and Analyze Performance Indicators: Track metrics and KPIs (Key Performance Indicators) for the commercial area, such as Average Transaction Value, Churn Rate, Conversion Rate, Revenue, Customer Service Satisfaction Percentage, and NPS, to assess the success of initiatives and propose improvements.\" \"Ensure System and Tool Updates: Guarantee that all information in the company’s management systems and tools (especially CRM) is accurate and updated in a timely manner.\" Conduct Market Research: Carry out research to analyze trends, adjust sales tactics, and identify new business opportunities. \"Develop and Maintain Service Standards: Create and ensure implementation of service standards and commercial scripts for 1:1 customer interactions, aiming for excellence and consistency.\" \"Promote Customer Satisfaction: Coordinate the application of NPS and Customer Service Satisfaction surveys, and other initiatives to understand and improve customer satisfaction and relationship management.\" \"Collaborate with Other Units: Work jointly with Marketing, Customer Success (CS), and Finance teams to resolve inconsistencies or failures in customer interactions and optimize the customer journey.\" Identify and Attract New Customers: Focus on identifying and attracting new potential customers who fit NeuroSaber’s ideal customer profile. \"Review the Customer Journey: Understand and promote meetings to review the customer journey, identify moments of truth, objections, and rapport points, thereby enhancing the relationship.\" Participate in Leadership Meetings: Actively contribute to leadership meetings by presenting commercial area results and insights. Present Results: Compile performance indicators and present them during monthly results meetings with senior management. \"Team Development: Participate in performance evaluation processes, provide constructive feedback, and identify improvement areas for commercial team members, as well as conduct individual and team development meetings (IDPs and Alignment Sessions).\" Dissemination of Organizational Culture: Continuously contribute to spreading NeuroSaber’s organizational culture and structure. \"Participation in Events: Attend company-organized trips, lectures, and events, as well as internal marketing initiatives, to reinforce the NeuroSaber Group’s culture.\" Related Activities: Perform other related activities as requested by the immediate supervisor, aligned with the commercial area’s objectives. **EDUCATION –** Requirement: Completed undergraduate degree in Business Administration, Marketing, Business Management, Commercial Management, or related fields. Desirable: Postgraduate degree in Commercial Management, Sales, Strategic Marketing, or related field. **EXPERIENCE –** Requirement: 2–3 years of proven experience in coordination or management roles within Commercial, Sales, Business Development, or related functions. Desirable: Prior experience in companies within the education and/or technology sectors, with a focus on customer relationship management and consultative sales. **TECHNICAL SKILLS** Excellent interpersonal communication In-depth knowledge of the company’s industry segment Advanced knowledge of sales and negotiation Ability to manage commercial metrics and controls Sales funnel management and nurturing Proficiency in customer relationship management (CRM) tools and software Market research and trend analysis skills Proficiency in Microsoft Excel, PowerPoint, and Word Development and application of service standards and commercial scripts Knowledge of Artificial Intelligence in customer service