Maître

Description

Job Summary: We are seeking a Maître/Restaurant Manager to lead the service operations of a wine bar, ensuring excellence in customer experience and operational efficiency. Key Highlights: 1. Lead and motivate the service team 2. Ensure excellence in customer experience 3. Manage daily operations and resolve conflicts ***\*\*What activities will be performed in this role?\*\**** **Maître / Restaurant Manager — WINE BAR (CAMPINAS/SP)** **\=\> About the opportunity** We are in the process of reopening and seeking a **Maître** to lead all front-of-house operations, ensuring excellence in customer experience, team organization, and operational efficiency. This professional will be primarily responsible for the **business’s front line**, directly managing the team, engaging with customers, and overseeing daily operational performance. **\=\> Key responsibilities** **Operations Management** * Perform opening and closing procedures * Ensure full functionality of the dining area throughout operations * Coordinate service flow (dining area, reservations, and waiting list) * Supervise service timing and table turnover * Support the team during peak demand periods * Maintain service standards as defined by the franchisor **People Management** * Lead, motivate, and develop the service team (waiters, cashier, and bar staff) * Conduct pre-shift meetings (operational briefings) * Develop and manage work schedules * Train staff according to brand standards * Deliver feedback and apply disciplinary measures when necessary * Support hiring and offboarding processes **Customer Service** * Ensure excellence in guest reception and overall customer experience * Directly handle conflict resolution and complaints * Supervise team approach and communication standards * Monitor customer satisfaction and implement improvements **Financial and Control Management** * Control cash shortages and cash flow during operations * Track operational KPIs (sales, average ticket, table turnover) * Control dining area operational costs * Support inventory control of supplies and consumables * Supervise cash closing procedures **Organization and Processes** * Ensure cleanliness and organization of the dining area and common spaces * Supervise adherence to operational standards * Manage reservations (phone, WhatsApp, social media, and platforms) * Organize waiting lists and customer flow * Implement continuous operational improvements ***\*\*What qualifications are required and/or desirable?\*\**** **Candidate Profile** * **Hands-on, proactive leadership** profile * Strong customer orientation and experience * Excellent communication skills and professional demeanor * Ability to make quick decisions under pressure * Organizational skills and operational vision * Emotional intelligence to manage conflicts * Proactivity and owner’s mindset **Requirements** * Prior experience as Restaurant Manager, Supervisor, or Service Team Leader * Experience in bars, restaurants, or high-volume establishments * Experience managing operational teams * Knowledge of cash handling and basic financial operations * Familiarity with POS systems and reservation platforms * Availability to work flexible hours (evenings and weekends) **Preferred Qualifications** * Experience in wine bars or premium gastronomy * Basic knowledge of wines * Experience delivering high-end service * Experience with events or digitally active venues Compensation: R$2\.500,00 \- R$4\.000,00 per month Experience: * Restaurant Service (Mandatory) Work Location: On-site