Senior Fleet Management Analyst

Description

Job Summary: Client relationship professional for corporate clients in fleet management, ensuring quality, agility, and effectiveness in service delivery. Key Highlights: 1. Act as the focal point in corporate client relationships 2. Focus on fleet management and high-quality service delivery 3. Opportunities for process improvement and analysis We seek a professional with experience in customer service and relationship management to join a company recognized as a leader in the vehicle fleet segment. A valid Brazilian driver's license (Category B) is required. Position: Senior Client Relationship Analyst **Responsibilities** * Act as the focal point in corporate client relationships for the assigned client portfolio, ensuring quality, agility, and effectiveness in service delivery. * Conduct end-to-end follow-up of fleet management-related requests, ensuring compliance with SLAs and agreed deadlines. * Manage discussions related to billing, documentation, maintenance, claims, traffic violations, and other fleet operational processes. * Perform analytical work to identify deviations, recurring issues, and opportunities for process and customer experience improvement. * Ensure accuracy and integrity of driver and vehicle registration data in internal systems. * Monitor service and satisfaction metrics, contributing to overall operational quality results. Interact with internal departments to track and resolve critical requests, ensuring effective client feedback. * Support clients in managing procedures related to traffic violation notifications and driver designation. * Independently prioritize tasks and manage the assigned client portfolio. Requirements: Mandatory * Completed or ongoing undergraduate degree in Business Administration, Logistics, Commercial Management, or related fields. * Prior experience in B2B customer service or relationship management within the automotive/fleet sector. * Demonstrated experience in fleet management operations, corporate vehicle leasing, mobility services, or automotive-related services. * Valid Brazilian driver's license (Category B). * Intermediate/advanced Excel skills, including proficiency in controls, formulas, and metric tracking. * Experience monitoring SLAs, managing high-volume operational requests. * Strong analytical ability and organizational skills. * Excellent verbal and written communication skills. * Proactive profile with autonomy and strong sense of priority. Desirable * Experience with fleet management systems or ERPs. * Experience in vehicle leasing, leasing operations, or corporate mobility. * Knowledge of automotive maintenance processes, claims handling, and vehicle documentation. **Additional Information:** * Compensation: R$ 4\.877,71 CLT \+ Benefits; * Working Hours: 8:00 AM to 5:00 PM; * Location: Metropolitan Region of Jundiaí.