Descrição: Requirements of the roleThe Senior IT Engineer will be the primarypoint of contact for internal IT operations across four regions (India, USA,Brazil, and Germany). This is a highly autonomous, hands\-on role requiringstrong technical expertise, responsibility, and leadership. You will ensureinfrastructure stability, endpoint security, user experience, and seamless IToperations across all time zones. Responsabilidades e atribuições 1\. End\-User Support \& IT Operations* Manage global helpdesk operations and provide L1/L2/L3 support for Windows/macOS users. * Handle complex technical issues and drive permanent fixes. * Deliver efficient remote support across regions and ensure smooth onboarding/offboarding. * Maintain and optimize ITIL processes (Incident, Change, Problem, Request Management). * Create and maintain IT documentation, SOPs, and knowledge base articles. 2\. SaaS Administration \& Security* Administer core SaaS tools such as ManageEngine Endpoint Central, Ticketing systems, and email security tools. * Create, test, and deploy endpoint/security policies (patching, device control, USB restrictions, compliance rules). * Configure and manage SSO, MFA, Conditional Access, and basic identity governance. * Work closely with the security team to improve endpoint posture and maintain compliance. 3\. Endpoint Management \& AssetControl* Manage Intune and/or hybrid environment for application deployment, compliance, MDM, and configuration profiles. * Maintain accurate asset inventory (laptops, accessories, peripherals, licenses). * Coordinate device procurement, vendor communication, and hardware lifecycle management. * Drive patch management compliance across all regions. 4\. Identity \& Access Management* Administer AD, Entra ID (Azure AD), Group Policies, access assignments, and role\-based access. * Support access reviews, joiners\-movers\-leavers process, and enforce PAM basics. * Ensure timely revocation of accounts and security compliance. 5\. Networking \& Infrastructure (Goodto Have)* Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi\-Fi, routers. * Liaison with Infra team for escalations and global infrastructure issues. 6\. Global Collaboration \& Leadership* Work closely with engineers across Brazil, India, USA, and Germany. * Lead technical coordination during incidents and outages. * Provide guidance to junior IT team members and function as a senior escalation point. Requisitos e qualificações What We Expect from You* Strong communication skills (written \+ spoken English). * Self\-driven, accountable, ownership\-first mindset. * Ability to manage priorities independently. * Empathy and strong people skills to support global teams. * Continuous learning mindset (certifications supported by company). * Ability to explain technical concepts in simple language to non\-technical employees. Key Requirements (810 Years Experience)* 810 years of IT support, endpoint management, and SaaS administration. * Deep experience with Windows, macOS, Microsoft 365 (Exchange, OneDrive, Teams, SharePoint). * Hands\-on expertise with Intune, Endpoint Central, and device management. * Experience supporting hybrid environments (Microsoft 365, Entra ID, basic AD). * Familiarity with SSO (Okta, Azure AD SSO, Google Workspace SSO). * Good understanding of ISO 27001, SOC 2, NIST, and security best practices. * Strong troubleshooting across hardware, OS, network, VPN, and SaaS services. * Experience in handling escalations and coordinating IT operations across regions. 2512190202551926809