Licensee Success Assistant

Description

Job Summary: Provide operational support to the Licensee Success team, ensuring data and strategic information organization, while serving as a consultant to store owners. Key Highlights: 1. Strategic customer service and support for licensees 2. Data and system organization and updating 3. Report preparation and training support **About Grupo Master Brasil Drogarias:** For the past two years, we have pursued a clear purpose: **caring for people and driving prosperity wherever we operate**. We operate under two banners: **Drogarias Minas Master and Drogarias Master Brasil**. Headquartered in Varginha, we currently manage over **150 stores across 7 states**. We offer a **strategic toolkit ecosystem** and a robust commercial infrastructure that helps transform our stores’ reality, resulting in a **growth performance 50% above market average**. Join the pharmacy group growing faster than the market. **About the Role:** Provide operational support to the Licensee Success team, ensuring organized databases and strategic information across platforms used by the group. Support process execution and training on tools provided to licensees. Serve as the primary point of contact for all licensee requests and act as a strategic consultant for store owners. **Your Day-to-Day Responsibilities:** . Respond to inquiries from licensees, employees, and partners related to the Licensee Success area . Collect, organize, and update customer information in internal systems and partner systems . Prepare operational reports and databases for analysis by the Licensee Success team . Support configuration of management systems used by licensees . Assist in developing materials and operational training programs . Contact licensees for operational alignment and follow-up on recurring requests . Support the consultant team with administrative tasks and routine Licensee Success activities . Monitor expiration dates and update A1 certificates in Acode . Provide support regarding questions about tools used by licensees **Knowledge and Skills That Make a Difference** Intermediate-level Microsoft Office proficiency, analytical thinking, organizational skills and attention to detail, critical analysis, strong communication ability, and interpersonal relationship skills.