Service Supervisor

Description

Job Summary: The Service Supervisor ensures excellence in post-sales customer service by coordinating the workshop, appointments, and teams with a focus on quality and efficiency. Key Highlights: 1. Coordinate the workshop, appointments, and teams 2. Focus on quality and efficiency in customer service 3. Promote the best post-sales experience We are constantly growing and want you to be part of our team! If you are looking for a place to learn and develop, we have an opening for you! The **Service Supervisor** is responsible for ensuring excellence in customer service after delivery of machinery/implements, coordinating workshop, scheduling, and service areas. They manage the team, monitor performance indicators, foster customer loyalty, and resolve requests with a focus on quality and efficiency. They are also responsible for ensuring customer satisfaction, promoting the best post-sales experience, and strengthening the brand relationship. **Responsibilities and Duties** **Job Mission** Ensure the effective operation of the Workshop, availability of machinery and tools, proper performance of human resources, and appropriate use of parts—all aimed at achieving servitization and profitability levels for both the dealership and customers. **Responsibilities:** * Supervise the team of technicians and assistants, as well as the mechanical workshop, * Ensure compliance with the manufacturer's quality and service standards; * Monitor performance indicators (e.g., customer satisfaction, average service time, rework, etc.); * Manage service appointments and optimize service flow; * Support the team in problem-solving; * Handle conflict resolution and ensure customer satisfaction (manage the unit's NPS); * Analyze customer feedback and propose process improvements; * Support post-sales campaigns, promotional activities, and loyalty programs. **Requirements and Qualifications** **Education:** High School Diploma, Technologist Degree, or Bachelor's Degree; **Field of Expertise:** Mechanics, Agriculture, Administration, Engineering, or related fields; **Experience:** * Team management; * Prior experience at Agricultural Dealerships or similar; * Residency in Varginha/MG; * Availability for travel and customer visits. **Technical Knowledge** of agricultural equipment: familiarity with mechanics, hydraulics, electricity, and electronics of agricultural machinery; **Team Management:** ability to lead, motivate, and efficiently coordinate technical teams; **Planning and Organization:** ability to allocate resources, schedule services, and manage priorities without compromising deadlines and quality; **Process Management:** experience implementing and optimizing workshop processes to improve productivity and efficiency; **Performance Indicator Analysis:** monitoring KPIs such as occupancy rate, average repair time, profit margin, and customer satisfaction. **Additional Information:** * Driver's License Category B * Collaborative and analytical profile. * Strong communication and problem-solving skills. **Additional Information** **Work Schedule:** * Monday to Friday, from 07:42 to 18:00 (1 hour and 30 minutes for lunch). With 50 years of experience in agribusiness, **Igarapé – New Holland** has established itself as one of Brazil’s leading New Holland dealerships. Present in **cities** across the **interior of São Paulo** and southern **Minas Gerais**, the company is committed to delivering complete, reliable, and innovative solutions for rural producers. Since its founding, Igarapé has built its legacy upon **product quality**, **excellence in service**, and **partnership relationships** with customers, employees, and suppliers. The company believes that rural development results from the combination of **technology, efficiency, and committed people**, and therefore continuously invests in training, infrastructure, and innovation. Over five decades, Igarapé has strengthened its market presence and reaffirmed its purpose of contributing to the sustainable growth of agribusiness in the regions it serves—guided by ethics, respect, and responsibility.