Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking Customer Relationship Representatives for CEMIG to provide direct, excellent, courteous, and prompt support to customers across various needs. Key Highlights: 1. Direct support to CEMIG customers 2. Receptive and/or in-person service focused on excellence 3. Clarification of inquiries and registration of requests Job Description We are looking for professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person service, with a focus on excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify inquiries regarding bills, consumption, disconnections and reconnections, duplicate bills, and other services offered by CEMIG; Register interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively; Commitment to delivering high-quality public service. Employment Type: Full-time, Permanent CLT Compensation: R$1.518,00 - R$2.134,53 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site