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Job Summary: Customer service professional providing personalized service, responsible for reception, guidance, and support to bank employees in specific situations. Key Highlights: 1. Personalized and specialized customer service 2. Support and guidance in various banking activities 3. Dynamic environment focused on human interaction Specialized customer service with personalized attention. The professional will perform reception, customer service and guidance, and provide support to bank employees in specific situations. SUMMARY OF RESPONSIBILITIES Monitoring branch opening and closing Controlling entry and exit of people Notifying branch staff if an ATM is found non-operational or if any suspicious object is installed on the equipment Receiving and serving customers Support activities Queue organization Conflict mediation Emergency support MAIN REQUIREMENTS – SERVICE PROVIDER Excellent verbal and non-verbal communication Empathy and energy Persuasion skills Enjoy interacting with people Practice active listening Be polite, courteous, and friendly Corporate | Internal Be helpful Impeccable personal hygiene Emotional control Completed high school **Minimum Education:** High School Diploma (Secondary Education) Meal allowance
