RMA Analyst

Description

Job Summary: Manage RMA processes, warranties, parts movement, and billing, ensuring system integrity and operational efficiency. Key Highlights: 1. Work with purpose and impact in people's daily lives 2. Collaborative team environment that inspires excellence 3. Opportunities for professional development and growth Imagine yourself… * Performing purpose-driven work that makes an impact on the people around you every day. * Thriving in a collaborative team environment that inspires you to pursue excellence. * Being part of a company with a proven track record of success and a promising future. All this is possible in a career at Videojet, a Veralto Group company. It’s highly likely you’ve purchased or used a product marked by Videojet technology just this week — after all, we’re global leaders in product identification, offering in-line printing, coding, marking solutions, as well as consumables and software. Our technologies play an essential role in ensuring the safety and authenticity of products sold worldwide — especially in the food, beverage, pharmaceutical, and industrial markets. By joining the Videojet team and the broader Veralto network, you’ll work with products that make a difference in the world every day. And throughout this journey, you’ll have countless opportunities to leave your mark on our company — and on your own career — with continuous chances to develop your skills and achieve your goals. What We Offer * Meal Allowance * Health Insurance * Dental Insurance * Life Insurance * Transportation Allowance * Onboarding Program and Professional Training * Career Development Support and Growth Opportunities * An amazing team waiting for you About the Opportunity Reporting to the Project Coordinator, the RMA Analyst will be responsible for ensuring excellence in managing RMA processes, warranties, parts movement, and billing — guaranteeing system integrity, material traceability, and operational efficiency. Location: Hybrid, São Paulo Your Day-to-Day Responsibilities Will Include: * Managing RMA processes, including resolution of pending items, regularization of movements, and third-party management. * Executing and monitoring automated RMA processes via robotic automation, as well as manual activities in the Oracle system. * Performing system inventory adjustments, part cancellations, and Service sub-inventory control. * Registering maintenance items, managing materials, and requesting tools for technicians. * Executing and analyzing T&M billing through the Delogic system. * Managing warranty processes with customers and distributors, including bonus claim requests. * Preparing, consolidating, and submitting managerial, operational, and accounting reports, such as: + Bowler + Technical Kit + Provisions + Head Office and Branch Sub-Inventories * Collaborating cross-functionally with Accounting, Tax, Logistics, Sales, Technical Team, Customers, and Distributors to ensure operational fluidity and interdepartmental alignment. Essential Requirements for This Role * Bachelor’s degree completed or in progress in Administration, Logistics, Accounting, Engineering, or related fields. * Prior experience with RMA, reverse logistics, after-sales, or parts management. * ERP system knowledge, preferably Oracle. * Experience with inventory, billing, warranty, or asset control processes. * Advanced Excel proficiency, with experience in reporting, data analysis, and consolidation. About Veralto Videojet is proud to be part of Veralto’s (NYSE: VLTO) Product Quality & Innovation segment — a global leader with over $5 billion in revenue, dedicated to ensuring access to clean water, safe food and medicines, and reliable essential goods. By joining Veralto’s global network of more than 17,000 associates, you’ll become part of a culture where purpose meets possibility — delivering real-world impact and concrete professional growth opportunities. Together, we’re protecting the world’s most vital resources — and building careers with meaning. Advanced Excel skills are required for report creation and area-specific analysis. At Veralto, we value diversity and the presence of both visible and invisible similarities and differences across our workforce, workplace, and the markets we serve. Our associates, customers, and shareholders contribute unique and varied perspectives as a result of these diverse attributes. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.