Description:* Support the coordinator and manager in monitoring performance indicators; * Conduct internal audits; * Record, analyze and track non-conformities, reporting results to the manager and coordinator; * Prepare data and quality indicators reports; * Contribute to team training on quality and customer service processes; * Ensure updating and organization of documents such as SOPs, standards and records; * Support handling of customer complaints, ensuring timely and appropriate responses; * Support implementation and standardization of processes in after-sales areas; * Ensure compliance with internal policies and standards. Requirements: * High school diploma; * Bachelor's degree in Administration, Quality Management or Production Engineering is desirable; * Previous experience in the quality field; * Experience in the automotive sector will be a differentiator; * Knowledge of quality tools (PDCA, 5S, Ishikawa, etc.) will be a differentiator; * Basic knowledge of Excel and Power BI; * Valid driver's license (Class B). Benefits: Medical insurance, Dental insurance, Gym allowance, Education assistance, Performance bonus, Private pension plan, Life insurance, Meal voucher, Food voucher, Transportation voucher