Cart Logística Ltda., an expanding logistics company serving large strategic clients, is seeking a professional to provide customer service with concrete prospects for professional advancement based on performance, professional maturity, and adherence to internal processes. The professional will be responsible for ensuring a structured, efficient, and high-level relationship with customers, acting as the strategic focal point between the customer and internal departments, with emphasis on operational excellence, predictability, and customer satisfaction. **Key Responsibilities** * Dedicated customer service for logistics operations (Fulfillment) via corporate channels (WhatsApp Business, email, and digital platforms); * Management, prioritization, and routing of strategic, operational, and administrative requests; * Active follow-up on requests to ensure timely delivery and quality outcomes; * Proactive customer relationship management and client retention; * Recording, tracking, and analyzing information in internal systems; * Logistics scheduling coordination (loading, unloading, and services); * Support for process standardization and service structuring, with focus on professional development opportunities. **Expected Behavioral Competencies** * Strategic vision and sense of priority; * Clear and assertive institutional communication; * Emotional maturity and professional demeanor; * Negotiation skills and ability to manage expectations; * Analytical, organized, and problem-solving orientation; * Proactivity combined with responsibility and autonomy; * Ability to work under pressure and handle critical demands; * Leadership potential and capacity for professional growth. **Desired Technical Requirements** * Experience in customer service, preferably with strategic clients; * Familiarity with customer service and management tools (CRM, corporate WhatsApp Business); * Proficiency in controls, recordkeeping, and reporting; * Excellent written and verbal communication skills. Employment type: Full-time CLT (Consolidation of Labor Laws) Compensation: R$2.350,00 – R$2.950,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work location: On-site