* **At GPA, everyone is welcome.** We value and embrace diversity, fostering respectful interactions and enabling outstanding knowledge exchange. Your expertise and skills will contribute to this massive operation, helping us fulfill our purpose: **Nourishing Dreams and Lives!** **Responsibilities and duties** * Supervise the e-commerce team, ensuring accuracy and efficiency in order picking and verification for online orders, thereby guaranteeing end-customer satisfaction. * Monitor daily performance metrics (sales, productivity, SLA, NPS) and implement corrective and improvement actions as needed. * Oversee the order assembly process, identify opportunities for enhancement, and adopt measures to optimize workflow and reduce errors. * Train and develop team members on best practices for picking, verification, packaging, and customer service, promoting a positive customer experience. * Ensure organization and cleanliness of the picking area. * Collaborate with logistics, operations, and customer service teams to ensure seamless integration and operational efficiency across e-commerce processes. * Communicate campaigns, goals, and results to the team, encouraging engagement and pursuit of excellence. **Requirements and qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in people management and within the relevant field of work. **Additional information** **Benefits** * Health and wellness benefits for you and your dependents: * Medical assistance * Dental assistance * Life insurance * Gym partnerships (GymPass and TotalPass) * As a socially responsible company, we also offer extended maternity/parental leave and paternity leave * SESC: Benefits for you and your family across education, health, culture, and leisure. **At the company:** * Meal allowance or on-site meals (distribution centers). * PPR: Annual Profit-Sharing Program. * Transportation allowance. **Exclusive GPA benefits:** * GPA Retail University: We value initiative and encourage self-development among our employees—you’ll have access to up-to-date, high-quality educational tools, content, and solutions to support your growth. * Prosin: Internal recruitment program offering career development opportunities. * VEM Program: Enjoy discounts on GPA’s private-label brands. **Social Services:** * Free psychological and social work counseling for you and your family, available 24/7, 365 days a year. **You may also choose:** * Credit cooperative (members enjoy exclusive discounts with partner companies) * Private pension plan At GPA, our purpose is to nourish dreams and lives. We are one of Brazil’s largest food retail companies, operating a multiformat, multichannel business model that brings together renowned retail networks and brands—including Pão de Açúcar and Extra Mercado—as well as exclusive private-label brands such as Qualitá, Taeq, Club des Sommeliers, and Pra Valer. With over 700 physical stores and leadership in Brazilian food e-commerce, we work tirelessly to be our customers’ top choice and a source of pride for our team.