Description: * Studying Pharmacy; * Computer knowledge; * Provide technical support to consumers, clients, and the general public through the company's official channels (phone, e\-mail, website contact forms, WhatsApp, Reclame Aqui), ensuring qualified service and accurate responses in accordance with customer service best practices. * Provide specialized and up-to-date information about Cimed's responsible products, ensuring clarity, accuracy, and compliance with internal record-keeping systems containing complete and precise data of all handled inquiries, facilitating traceability and report generation. * Identify, register, and properly handle all received communications, regardless of nature: information requests, suggestions, compliments, requests, complaints, adverse events, and recalls. * Identify, register, and properly manage market complaints, including product technical complaints, counterfeit reports, and adverse events, ensuring appropriate follow-up according to Cimed's Quality System protocols and Pharmacovigilance procedures. * Contribute to maintaining compliance with regulatory agency requirements (e.g., ANVISA, INMETRO, etc.) by operating in alignment with quality standards, pharmacovigilance guidelines, and customer service best practices. 2510180202231816854