Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking a Customer Relationship Representative for CEMIG, emphasizing excellence, courtesy, and responsiveness in direct customer support. Key Highlights: 1. In-person and multichannel customer service for CEMIG 2. Clarification of inquiries and registration of requests 3. Focus on excellence and customer satisfaction Job Description We are looking for professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves in-person service, with emphasis on excellence, courtesy, and responsiveness in clarifying inquiries, registering requests, negotiating, and providing guidance regarding electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, disconnections and reconnections, duplicate bills, and other services offered by CEMIG; Register interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively; Commitment to service quality for the public. Employment Type: Full-time, Permanent CLT Compensation: R$1.862,63 – R$2.294,91 per month Benefits: * Dental assistance * Basic food basket * Meal allowance * Transportation allowance Work Location: On-site