An Information Technology company is seeking a Technical Support Assistant professional in Araras. Brobot is a company specialized in automation and robotics. We offer innovative solutions to optimize industrial processes. **Responsibilities:** Analyze and resolve support tickets, promptly and accurately addressing technical requests and customer inquiries. Provide proactive support via chat, Redmine, email, and meetings, ensuring clear and efficient communication. Analyze data submitted by customers to identify patterns and support continuous service improvement. Assist internal teams in resolving operational issues and validating data captures. Create and manage test accounts for developing and validating new features. Collaborate with operations and product teams to optimize processes and conduct internal training sessions. Previous roles as Support Analyst, Support Technician, Support Specialist, or Technical Support Coordinator may indicate alignment with some of the activities in this position. **Desired Qualifications:** **Education:** Currently pursuing a bachelor’s degree **Experience:** No experience required **Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Life Insurance **Additional Information:*** Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:00.