Level 1 Support Analyst

Description

Job Summary: We are hiring a Technical Support Analyst to join our team, focused on providing support, resolving issues, and ensuring customer satisfaction. Key Highlights: 1. Focus on resolving technical issues 2. Customer service and satisfaction 3. Technical support for systems and equipment **Job Description** We are hiring a Technical Support Analyst to join our team in Pouso Alegre, MG. This role involves providing technical support to customers, resolving issues, handling customer requests, and ensuring their satisfaction through appropriate and timely solutions. Responsibilities include diagnosing and resolving technical issues, logging support interactions, and maintaining effective communication with users. This is a full-time, on-site position. **Qualifications** * **Analytical Skills:** Ability to critically analyze technical problems and identify effective solutions. * **Technical Support:** Experience providing technical support, including configuration and repair of technology systems and equipment. * **Customer Service:** Strong customer support skills with a focus on ensuring customer satisfaction with delivered services. * **Problem Solving:** Experience identifying and resolving technical issues, as well as troubleshooting skills. * Advanced knowledge of operating systems and networks, as well as a degree in Information Technology or related fields, is a plus. Job Type: Full-time, CLT permanent contract Compensation: R$1.800,00 – R$2.100,00 per month Benefits: * Dental insurance * Transportation allowance