Description: We are a Brazilian company with international presence, innovation in our DNA! At Biolab, we believe diverse teams build stronger and transformative results. We value inclusion and diversity in all our positions. Therefore, we encourage applications from people with disabilities and from all identities, backgrounds, and origins. WHAT WE EXPECT FROM YOU: * Incomplete undergraduate degree in technology-related fields: Computer Science; Computer Networks; Information Systems * Knowledge of Microsoft Windows operating systems, productivity applications (MS Office Office 365, Outlook, Word, Excel, and PowerPoint), cloud platform (Teams), WAN, VLAN, LAN network concepts, network protocols and Wi-Fi; installation and configuration of general applications; * Initiative, commitment, and focus on delivering results ITIL certification will be an advantage SEE BELOW THE MAIN RESPONSIBILITIES OF THIS POSITION: * Provide remote and on-site user support in the use of technology resources provided by Biolab; * Troubleshoot to identify optimal workaround solutions to restore services in case of failures and incidents, as well as definitive solutions for known errors (root cause); * Support and resolve hardware and software issues related to PCs; * Record all activities performed in the Incident Tracking and Management System provided by Biolab for this purpose, describing in detail all actions taken; * Meet SLA requirements for incidents to achieve individual and team goals; * Create, add, and update procedures, contributing to the Knowledge Base; * Support, when necessary and requested, Infrastructure and Systems teams in performing and monitoring corrective or preventive maintenance; * Assist in managing mobile devices through CMDB and MDM; * Follow IT standards, policies, procedures, and guidelines, reporting any obstacles to immediate supervisors. To learn more about us, visit www.biolabfarma.com.br and follow our social media. 2511120202181863441