Description: * High school diploma completed * Knowledge of Network Troubleshooting, Microcomputing, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite. Desirable qualifications: * Currently pursuing a university degree in the Technology field. Working Hours: * 8:00 AM to 5:00 PM, Monday through Friday. * 100% On-site (Extrema - MG) NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: A proactive, committed individual with strong interpersonal skills. Your day-to-day responsibilities will include: * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Office Suite, Networks, Printers and Peripherals, as well as maintenance of desktops and laptops; * Performing directory mapping, configuring Exchange email, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets from the queue, preventing backlogs that could compromise the project’s SLA, and minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation on the KCS portal. 2512240202491911726