**Support Analyst \- Junior** ================================= **Temporary Project 4 months** ============================== Work model: 100% On-site Location: **Extrema** \- Minas Gerais Business hours **Requirements and qualifications** * Provide technical support level 1 to customers and service partners in cases escalated due to technical/quality issues, collecting information and proposing solutions; * Experience in the field. * Knowledge of Windows operating system; * Printer and computer configuration. * Access setup * VPN verification * Network connection check * Ensure efficiency in support provided, as well as problem resolution * Intermediate knowledge of Microsoft Office suite; **We expect you to have:** * Good verbal and written communication; * Positive energy, agility, willingness to help and get things done; * Resilience; * Be a good listener and have the ability to diagnose and provide solutions;