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Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, incident management, and system and hardware maintenance. Key Highlights: 1. Comprehensive technical support (networks, software, hardware) 2. Incident management and updates 3. Creation of knowledge base and procedures Description: * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office Suite. Preferred Qualifications: * Currently pursuing a higher education degree in Technology. Work Schedule: * 8:00 AM to 5:00 PM, Monday through Friday. * 100% on-site (Extrema - MG) NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully evaluate your profile considering all your qualifications. What We’re Looking For: A proactive, committed individual with strong interpersonal skills. Your Day-to-Day Responsibilities: * Register and manage incidents, handling first- and second-level requests; * Provide support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure Exchange email accounts, set up user profiles, install VPN, and configure IP settings; * Monitor, respond to, and update incidents in the database, preventing backlogs that could compromise project SLA and minimizing incident backlog to the greatest extent possible; * Create and update knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal. 2512100202181911726
