Description
**Provide in-person and remote customer support, answering questions and resolving issues, while also operating the technical ticketing system, creating manuals and procedures**.
* Handle technical tickets and provide user support.
* Diagnose and resolve hardware and software problems.
* Install, configure, and maintain IT equipment (computers, printers, networks, etc.).
* Receive and dispatch equipment following Hitech's proper procedures.
* Assist in administering Windows and Linux operating systems.
* Perform updates and preventive maintenance.
* Provide network administration support.
* Participate in IT projects from planning through execution.
* Contribute ideas for technological improvements and innovations.
* Assist in implementing new technologies and solutions.
* Help create manuals, knowledge base, and customer documentation.