**Job Responsibilities** * Provide customer service to end customers and corporate clients via telephone, email, chat, and social media. * Use **CRM** tools to record and track interactions. * Monitor and respond to interactions on digital channels and social media. * Support the swift and empathetic resolution of requests, inquiries, and complaints. * Ensure quality and courtesy in all customer interactions. * Collaborate with other internal departments to integrate solutions. **Mandatory Requirements** * Previous experience in customer service. * Knowledge of CRM systems. * Previous experience in multichannel customer service (voice, email, chat, and social media). * Experience in corporate customer service (B2B). * Availability for in-person work in Barueri/SP. To apply, please send your resume to recrutamento@onlinesac.com.br with the subject line "Customer Service Analyst." Job Type: Permanent CLT Salary: R$1.781,00 – R$1.781,14 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Meal voucher * Transportation voucher Experience: * Customer Service (Mandatory)