Customer Service Assistant - Morretes - Itapema/SC

Description

Job Summary: The Customer Service Assistant will be responsible for public service, performing the initial contact, identifying business opportunities, and supporting the use of products and technologies. Key Highlights: 1. In-person and digital service for members and non-members. 2. Identification of business opportunities and referral to managers. 3. Support in using the Cooperative's products, services, and technologies. **Responsibilities and Duties** **The Customer Service Assistant will be responsible for public service at the branch counter and teller.** * Perform initial in-person and digital service for members and non\-members, welcoming them and directing them to the channel offering the best experience; * Identify business opportunities during service interactions and refer them to Business Managers or appropriate channels, contributing to growth in the membership base and enhancing branch results; * Record all service interactions in the Cooperative's systems, ensuring traceability and continuity of service, including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and conscious use of the Cooperative's solutions; * Promote self-service channels and digital solutions, guiding members toward a more agile, secure, and efficient experience; * Execute teller operational routines, including monitoring electronic terminal balances; * Prevent and identify potential fraud and money laundering activities, ensuring compliance with internal and regulatory requirements; * Deliver a positive experience for members and visitors, facilitating interaction with digital solutions and ensuring excellence in service delivery and operational routine execution. **Requirements and Qualifications** * Completed or currently pursuing a bachelor's degree in Administration, Economics, Accounting, Law, or related fields; * Responsibility and reliability; * Strong capacity for learning and adapting to processes; * Proactivity and willingness to support various branch departments; * Residency in Itapema/SC or neighboring cities; * Preference for CPA, C\-Pro R, or C\-Pro I certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil's first financial cooperative institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, again ranking first according to Great Place To Work Brasil (GPTW). Together with **over 10 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people's lives.** A purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**