Customer Service Assistant - Morretes - Itapema/SC

Description

Job Summary: The Customer Service Assistant is responsible for cashier service, performing operational routines, identifying business opportunities, and supporting members in using products and services while preventing fraud. Key Highlights: 1. Cashier service and operational routines 2. Identification of business opportunities 3. Support to members and fraud prevention **Responsibilities and Duties** **The Customer Service Assistant is responsible for cashier service.** * Perform cashier operational routines, including monitoring balances of electronic terminals; * Identify business opportunities during customer interactions and refer them to Business Managers or appropriate channels, contributing to the growth of the membership base and improving branch results; * Support members in using available products, services, and technologies, promoting autonomy and conscious use of solutions offered by the Cooperative; * Encourage the use of self-service channels and digital solutions, guiding members toward a more agile, secure, and efficient experience; * Prevent and identify potential fraud and money laundering practices, ensuring compliance with internal and regulatory requirements. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in fields related to the role; * Ethics, confidentiality, and responsibility regarding sensitive information; * Basic computer skills (Microsoft Office); * Residence in Itapema/SC; * Preference for CPA10, CPA20, or CEA certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you — we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked first by Great Place To Work Brasil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world — and we want you on board. **\#JoinSicredi!**