Unit Manager - Tijucas

Description

Job Summary: Strategically manage a unit, ensuring excellence in the student experience, team development, and achievement of the academy's results. Key Highlights: 1. Strategic, commercial, operational, and administrative management of the unit 2. Leading and developing teams for high performance and cultural alignment 3. Ensuring excellence in the student journey and experience **Description:** ---------------- **Objective:** Manage the unit strategically, commercially, operationally, and administratively, ensuring excellence in student experience, team development, and achievement of the academy's results. **Responsibilities:** Manage the unit's budget, monitoring fixed and variable costs and operational expenses. Monitor financial indicators such as revenue, delinquency, margin, and unit profitability. Ensure accurate registration, verification, and control of contracts, sales, cancellations, and administrative processes. Ensure compliance with internal policies, corporate guidelines, and operational procedures. Support strategic analysis through management reports and indicators. Ensure achievement of the unit's commercial goals, including sales, retention, renewals, and upselling. Monitor and develop the performance of Commercial Consulting, Reception, and operational teams. Directly engage in strategic negotiations, cancellation reversals, and resolution of critical objections. Implement commercial campaigns, promotional activities, and local student acquisition strategies. Monitor commercial indicators such as conversion rate, average transaction value, retention, and team productivity. Ensure excellence in the commercial journey and customer experience. Lead, develop, and engage the unit's team, fostering a high-performance environment aligned with company culture. Provide continuous feedback, performance evaluations, training, and development plan follow-ups. Ensure shift scheduling, vacation management, time tracking, and operational team alignment. Resolve internal conflicts and strengthen organizational climate. Serve as a leadership reference, professional conduct model, and cultural ambassador within the unit. Ensure excellence in student service and experience across all touchpoints of the journey. Track satisfaction indicators, NPS, complaints, retention, and churn. Strategically address critical cases of dissatisfaction and cancellation requests. Maintain unit cleanliness, organization, upkeep, and presentation standards. Develop relationship-building, retention, and student loyalty initiatives. Ensure full unit operation, including infrastructure, equipment, systems, and operational services. Collaborate with maintenance, cleaning, suppliers, and corporate departments. Ensure compliance with internal regulations, safety procedures, and applicable legislation. Supervise operational processes to ensure organization, efficiency, and standardization across the unit. Identify opportunities for continuous improvement in academy processes and operations. Occasionally perform other related duties as required by the company. Safeguard company assets, ensuring adherence to internal policies, financial regulations, and organizational guidelines. **Requirements:** ----------------- **Required:** Bachelor’s degree in Business Administration, Commercial Management, Management Processes, Marketing, Human Resource Management, Accounting, Economics, or related fields. **Preferred Qualifications:** Postgraduate degree or MBA in Human Resource Management. Postgraduate degree or MBA in Business Management. Postgraduate degree or MBA in Commercial Management.