JUNIOR IT ANALYST

Description

Job Summary: Professional to provide technical and operational support, ensure the proper functioning of systems and equipment, assist with administrative routines, and contribute to operational efficiency and information security. Key Highlights: 1. Collaborative, dynamic environment full of opportunities 2. Focus on building something meaningful 3. A team that learns, grows, and challenges itself At Inside Medical, we believe work goes far beyond completing tasks—it's about **building something meaningful**. We are a team that learns, grows, and challenges itself daily—with lightness and purpose. Our environment is collaborative, dynamic, and full of opportunities for those who want to make a difference. If you're driven by challenges and enjoy seeing your ideas come to life, join us in writing this story! ? Job Mission Provide technical and operational support to users, ensuring the proper functioning of systems, equipment, and IT infrastructure. Assist with administrative routines, documentation, and technological process improvements, contributing to the company’s operational efficiency and information security. Main Responsibilities Technical and Operational Support Respond to and log technical service requests (hardware, software, and network). Install, configure, and update operating systems, applications, and peripherals. Perform preventive and corrective maintenance on IT equipment. Support inventory control of IT equipment, licenses, and accessories. Monitor backup routines, antivirus operations, and information security. System and Registration Management Create and update user, product, customer, and supplier registrations in corporate systems (ERP/VM System). Assist in generating reports for departments such as sales, finance, and accounting. Track and coordinate support interactions with system vendors and external technical support providers. Infrastructure and Projects Support maintenance and improvement of network and telephony infrastructure. Assist external service providers with IT-related requests. Research and propose new equipment, software, and solutions to optimize processes. Participate in system implementation, upgrade, and integration projects. Management and Documentation Develop and maintain up-to-date technical documentation, manuals, and departmental procedures. Comply with information security policies and best practices for using technological resources. Assist in preparing performance reports and metrics for the department. Quality Management System Follow Quality Management System (QMS) procedures related to the IT department. Participate in internal audits and critical review meetings. Collaborate in implementing corrective, preventive, and continuous improvement actions. Job Requirements Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related fields—completed or currently pursuing. Desired Knowledge: Windows and/or Linux operating systems. Computer networking and basic infrastructure. Microsoft Office suite and corporate tools. Basic understanding of ERP systems and databases. Fundamental concepts of backup, antivirus, and information security. Experience in technical support (Help Desk / Service Desk). Experience: Prior technical support experience or internship in the IT field is desirable. Behavioral Competencies Strong communication skills and a collaborative attitude. Ability to solve problems autonomously and efficiently. Organizational skills and attention to detail. Ability to work effectively in teams and continuously learn. Commitment to deadlines and high-quality service delivery. Discretion and diligence regarding confidential information.