Administrative Assistant

Description

Job Summary: Provide customer service and support for e-commerce customers, ensuring service quality, proper demand organization, and alignment with leadership. Key Highlights: 1. Focus on customer service and multichannel e-commerce support 2. Support for post-sales routines, including exchanges, returns, and refunds 3. Collaborative work with e-commerce, logistics, and operations About Dahuer \- (https://www.dahuer.com.br/)(https://www.dahuer.com.br/) We were born to do good, and we are passionate about what we do. We seek talents who, like us, genuinely care about the well-being of every individual. With 37 years in the market, we are a reference in sunscreen and high-tech cosmetics. Based in Camboriú/SC, we take pride in the values that accompany our success: respect, transparency, agility, courage, and sustainability. If you are results-driven, enjoy challenges, are resilient, and believe in the concept of 'beauty for good', join our team. Administrative Assistant Provide customer service and support for e-commerce customers through multichannel interactions, order follow-up, and assistance in post-sales routines, ensuring service quality, proper demand organization, and alignment with leadership directives. **Responsibilities:** Provide e-commerce customer service via official channels (WhatsApp, email, website, marketplaces, and customer service center); Clarify inquiries regarding orders, products, delivery timelines, payments, and company policies; Record, organize, and track all customer requests and interactions; Monitor orders, deliveries, and logistics incidents, following leadership guidance; Support processes related to exchanges, returns, cancellations, and refunds; Escalate non-standard requests to leadership for review and authorization; Support maintaining service quality and enhancing customer experience; Collaborate closely with e-commerce, logistics, and operations teams. **Requirements:** Completed high school education. **Currently pursuing higher education in:** Administration, Commercial Management, Marketing, or related fields. (This is a plus.) Organized and responsible profile Strong written and verbal communication skills; Ability to work effectively in a team and closely with e-commerce operations. **Working Hours:** 7:45 AM to 12:00 PM and 1:30 PM to 6:00 PM **Remuneration:** Competitive for an Administrative Assistant position **Benefits:** Meal allowance (card), transportation allowance (VT), profit-sharing program (PPR), breakfast and afternoon coffee, gym partnerships, pharmacy partnerships. After probation period: Unimed and Uniodonto health plans.