User Support Assistant I

Description

Job Summary: We are seeking a User Support Assistant with a passion for helping people, strong communication skills, and a proactive mindset for technical support and problem resolution. Key Highlights: 1. On-site position in Gaspar/SC 2. Technical support and problem resolution 3. Collaboration with internal teams ABOUT THE OPPORTUNITY On-site position in Gaspar/SC; Are you passionate about helping people and do you possess strong communication skills? We are looking for a User Support Assistant to join our dedicated and collaborative team! If you have a proactive mindset, patience, and are always willing to go the extra mile to resolve issues, this is the ideal opportunity for you. **YOUR RESPONSIBILITIES WILL INCLUDE:** Responding effectively to user inquiries through various communication channels, such as email, phone, and service tickets; Providing basic technical support, guiding users in resolving problems and answering questions; Investigating and diagnosing issues reported by users, seeking efficient solutions; Collaborating with internal teams to resolve more complex issues when necessary; Maintaining accurate records of user interactions and applied solutions to build an effective knowledge base. **REQUIREMENTS:** Exceptional written and verbal communication skills; Ability to learn quickly and adapt to new processes and technologies; Empathy and patience when interacting with users of varying technical skill levels; **PREFERRED QUALIFICATIONS:** Technical courses in Information Technology; Experience in user/customer support; Interest in growing and developing within the Commercial or Customer Experience area; JOIN US AND ENJOY A MOUNTAIN OF BENEFITS! We take workplace happiness seriously. It’s not just about daily tasks—it’s about creating an amazing experience for our team. **Here’s what we’ve prepared for you:** **️ Meal/Voucher Benefit:** Enjoy delicious meals while working or explore the city’s best restaurants with our meal benefits. **Medical and Dental Assistance:** Take care of yourself with peace of mind, supported by comprehensive medical (Unimed) and dental (Uniodonto) coverage. Transportation Benefits (Commuter Pass / Mobility Allowance): Get to work easily and save on transportation with our mobility benefits. ️ English Incentive; We help you accelerate the English that is already part of your life. **Professional Development:** We are committed to helping you grow. Take advantage of continuous learning and development opportunities. **Career Growth:** Set goals, achieve them, and advance your career with support from our management team. Trusted Mini-fridge (Self-Service); The Happiest Fridge in the Office. **Easy Purchasing & Discounts:** Saving has never been easier—we offer discounts on Círculo and Plasvale products. No dress code; We don’t require uniforms—you may wear whatever makes you comfortable. **Team Events & Activities:** Keep the fun going year-round with team events, happy hours, and enjoyable activities. We value diversity and inclusion—everyone is welcome on our team.