Support Analyst

Description

Job Summary: This opportunity is for supporting the People Management - HCM Product, working with a high-performance team to ensure customer satisfaction and meet SLA deadlines. Key Highlights: 1. Supporting the Human Capital Management (HCM) Product 2. A high-performance team focused on customer satisfaction 3. An opportunity for those who enjoy challenges Why the challenge of developing the best solutions to drive the business of thousands of companies also motivates us to transform our ideas into results, creating exceptional experiences for our people and evolving the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to provide growth journeys, learning opportunities, and appreciation for diversity of people and perspectives. Because it's more than just a job — it's a role at Senior. **ABOUT THE CHALLENGE:** This opportunity is to support the Human Capital Management (HCM) Product. We operate with a high-performance team, always prioritizing customer satisfaction and fulfilling our commitments within SLA timelines. Our customers and distribution channels span across Brazil! If you enjoy challenges, this is your team! **WHAT WE EXPECT FROM YOU:** * Basic knowledge of Web services; * Basic knowledge of SQL commands for queries; * Experience in customer service; * Prior experience providing support for Java-based products using microservices is required. **WHAT COULD ENHANCE YOUR CANDIDACY:** * Knowledge of application servers and log interpretation; * Business knowledge in HR would be a plus. **Our Benefits:** * Medical and dental plans; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Birth assistance; * PET assistance; * Senior Corporate University; * Career development plan.  **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique, offering opportunities inclusive of diverse people and thoughts. This is how we achieve outstanding results — driving client success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our open positions and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded internationally by acquiring a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose — Empowering People and Accelerating Business — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration — because accelerating the future is inherent to who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: