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Job Summary: We are looking for a professional to provide support for Human Capital Management (HCM) solutions, transforming the customer experience with empathy and intelligence in an environment of continuous learning and challenges. Key Highlights: 1. Customer service focused on making a difference in customers' lives with empathy. 2. An environment of continuous learning and challenges for professional growth. 3. A team passionate about delivering value and delighting customers. **We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results, creating outstanding experiences for our people and evolving the tech ecosystem. A Great Place to Work® (GPTW) company that takes pride in its people and strives to offer growth journeys, learning opportunities, and appreciation for diversity—of people and of thought. Because this is more than just a job—it’s a role at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto. **LEARN MORE ABOUT THIS OPPORTUNITY:** Do you believe you can transform the experience of those on the other side? Here, every interaction is an opportunity to make a difference in our customers’ lives! Our purpose is to help achieve the best possible outcomes by guiding customers with empathy and intelligence to maximize delivery impact. Here, routine gives way to continuous learning and challenges that help us grow every day! This position focuses on supporting our Human Capital Management (HCM) product. You will join a high-performance team passionate about delivering value and delighting our customers! We work with focus, agility, and great care to meet our deadlines and exceed expectations. Our customers and channels are spread across Brazil! If you love challenges and want to be part of something big, this is your place! **Key Responsibilities:** * Ensure service quality by monitoring KPIs and strengthening relationships with internal and external customers; * Prioritize wisely amid multiple demands; * Serve as a technical reference and also as a skilled negotiator with customers; * Collaborate with other teams, maintaining close and efficient communication; * Identify and act proactively on risks or crises with an attentive, forward-looking mindset; * Share knowledge with the team and customers, acting as a multiplier of topics within your area of expertise. **WE ARE LOOKING FOR SOMEONE WHO:** * Has solid experience with payroll and eSocial system processes; * Masters the support and customer service process; * Has basic knowledge of SQL commands for queries; * Has basic knowledge of Web Services/APIs; * Possesses sharp logical reasoning; * Holds a completed bachelor’s degree in Administration, Accounting, or related fields aligned with our product. **OUR BENEFITS:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **THE SENIOR WAY:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique—offering opportunities that embrace diversity of people and of thought. This is how we achieve outstanding results that drive our customers’ success, powered by incredible people. These details are specific to this opportunity, but you can explore all our openings—and learn even more about what it means to be a Senior professional—at our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for business management. With over 35 years of history and offices across the country, we take pride in the digital transformation we bring to countless businesses. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia, making us LATAM-focused. With one of the most comprehensive high-performance portfolios, the quality of our solutions stems from the work of over 2.700 people. Our purpose—"Empowering People and Accelerating Business"—and our passion for technology have earned us recognition as a Great Place to Work®. For seven consecutive years, we’ve maintained this distinction, thanks to extraordinary people who make Senior an increasingly exceptional place to work. And so we continue growing—valuing each journey and demonstrating that expansion and brand strength come from engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or through our social media channels:
