After-Sales Manager – Dealership

Description

Job Summary: Administer and coordinate the service department, ensuring organization, technical excellence, customer satisfaction, and profitability, as well as managing training and continuous improvement. Key Highlights: 1. Departmental service administration and technical excellence 2. Results management, profitability, and cost control 3. Administrative routine coordination and team development **LEARN ABOUT THE HIRING COMPANY:** "Regional dealership" **MAIN RESPONSIBILITIES:** Administer the service department, ensuring activity organization and service quality delivered to customers. Ensure technical excellence in service execution, striving for maximum customer satisfaction and market competitiveness. Manage department results, aiming for profitability and appropriate control of operational costs. Coordinate and organize administrative routines of the Technical Assistance department. Assess after-sales team training needs. Act as the responsible party for monitoring and delivering after-sales area training. Lead and monitor preventive and corrective actions related to the Quality System (QS). Support continuous improvement of department processes, ensuring compliance with company standards and procedures. **REQUIREMENTS:** Organization Team management Goal management Communication Experience in dealerships – Preferred. **EDUCATION:** Currently pursuing or completed Bachelor’s degree in fields related to the position. **COMPENSATION:** Fixed + Variable. **BENEFITS:** Unimed Health Plan (100% employee-funded) + Meal Allowance. **WORK SCHEDULE:** Monday to Friday, business hours / Saturdays on rotating shift, with operations until noon. **WORK LOCATION:** Itajaí/SC **EMPLOYMENT TYPE:** CLT