CUSTOMER SERVICE (SAC)

Description

Job Summary: Grupo Muffato is seeking customer service professionals to process orders and cancellations while ensuring excellence in customer interactions, with a focus on satisfaction. Key Highlights: 1. Focus on customer satisfaction and excellence in service. 2. Provide service and resolve inquiries via communication channels. 3. Ability to follow company service procedures and standards. #### **About the position:** * Excellent customer service is essential to ensure customer satisfaction and loyalty. Grupo Muffato seeks service-oriented professionals passionate about delivering exceptional customer experiences. * You will be responsible for customer service, order processing, and handling cancellations, ensuring excellence in all customer interactions. #### **Main responsibilities:** * Provide customer service via communication channels, resolving inquiries, registering orders, and processing cancellations. * Train, develop, and supervise the Muffato SAC and Crediffato SAC teams, ensuring high-quality customer experience. * Audit voice and/or text interactions to ensure proper implementation of Crediffato-defined processes. * Manage the omnichannel platform, performing data tabulations, developing plans, and formulating strategies to improve service performance. * Focus on customer satisfaction, always striving for efficient and prompt resolution of requests. #### **Mandatory requirements:** * Completed high school education. * Prior customer service experience is considered a plus. * Strong verbal and written communication skills. * Proactivity and commitment to departmental goals and results. * Ability to follow operational procedures and company service standards. * Sound judgment and flexibility when making decisions during customer interactions. #### **Desirable requirements (advantage):** * Familiarity with omnichannel platforms and CRM tools. * Experience in interaction auditing and quality control. * Ability to work collaboratively and support customer service teams. * Knowledge of customer service processes and routines. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefit card * Recognition programs * Life insurance * Funeral assistance * Pregnancy monitoring * Nursing room, changing room, and rest room * Meal allowance * Career development plan #### **Work schedule and working hours:** * Rotating shift: 6 days on, 1 day off * Daily working hours: 7 hours and 20 minutes