Senior ServiceNow Developer

Description

Job Summary: We are seeking a Senior ServiceNow Developer to design, build, and maintain applications on the platform, working autonomously within a collaborative environment. Key Highlights: 1. Focus on technology and innovation within an inclusive and collaborative environment 2. Autonomous involvement in technical design, development, and maintenance 3. Development of medium-scale ServiceNow applications and automations Recife Senior ServiceNow Developer Our Opportunity: Are you passionate about technology and innovation and eager to join an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible work models—including hybrid arrangements—tailored to project needs. Our goal is to deliver the best possible experience for you, respecting your lifestyle and promoting well-being. We are looking for a Senior ServiceNow Developer to join our team. Job Responsibilities: Design and build medium-scale applications on the ServiceNow platform, including tables, relationships, Catalog, Workspaces, and process modeling using Process Automation Designer and Playbooks. Develop automations using Flow Designer (flows, subflows, actions), decision policies, and integrations via IntegrationHub Spokes (e.g., Slack, Jira, AD). Implement and maintain REST/SOAP integrations, Transform Maps, data governance and security, as well as MID Server usage when required. Support instance maintenance and operations: health checks, participation in upgrades, resolution of incidents (P1/P2\), execution of regression/ATF testing, and hypercare support post go-live. Ensure governance and maintenance of technical and functional documentation (how-to guides, specifications, test evidence), adhering to NowCreate standards. Support functional teams and stakeholders (PO/EM) with clear communication, contributing to workshops, refinements, and sprint reviews. Work autonomously across end-to-end delivery: technical design, development, testing, documentation, and maintenance. Incorporate Now Platform AI agents (AI Agent Studio, Orchestrator, and Control Tower) where applicable to corporate use cases. Apply continuous improvement/DevOps practices: observability, logging, monitoring, error handling, recurrence prevention, and technical debt management. Technical Requirements: Bachelor’s degree in IT (Information Systems, Computer Science/Engineering, or related fields). Proven experience in low-code and pro-code development on AppEngine, covering application construction, workflows, integrations, and enterprise instance maintenance. Service Portal/Workspaces, UI Builder/Now Experience. Process Automation Designer, Playbooks. Flow Designer: modeling with flows, subflows, actions, and IntegrationHub. Development and maintenance of REST/SOAP integrations. MID Server utilization. Configuration of Transform Maps, authentication, and security (SSO, ACLs). Participation in upgrades. Health checks and environment governance (DEV/QA/PROD). Standardized technical and functional documentation. Familiarity with Now Platform AI capabilities: AI Agent Studio, Orchestrator, Control Tower. Ability to incorporate AI into applications for automation and intelligent triage. Diversity, Inclusion, and Belonging At Capgemini, you can be yourself. We value diversity in all its forms and foster an inclusive environment through committees such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA\+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. Development and Benefits Here, you drive your own career! We offer: A structured career path and personalized learning tracks. Corporate University access to Harvard, Coursera, Udemy, Pluralsight. Official certifications with partners such as SAP, AWS, Microsoft, Salesforce. Language courses with EF Education First (English, Spanish, French, German). Comprehensive Well-being * Medical and dental insurance. * Gympass and Equilibrium (physical and mental health). * Private pension plan and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance. * Meal vouchers, benefits club, and more! Make It Real At Capgemini, we unleash human potential through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us! Ref. code 400982\-pt\_BR Posted on 29 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering