Unit Leader - POA

Description

Job Summary: The Unit Leader supervises parking operations, ensuring organization, safety, and excellence in customer service. Key Highlights: 1. Lead and guide the team of operators/attendants 2. Resolve incidents and provide customer support 3. Customer Focus, Respect, Relationship, and Excellence We are seeking a Unit Leader to join our team at Auto Park. **Job Description:** The Parking Leader will be responsible for leading parking operations, ensuring organization, safety, quality of customer service, and compliance with operational procedures. **Main Responsibilities:** * Lead and guide the team of operators/attendants; * Assign tasks and organize work schedules; * Monitor vehicle flow, entries, and exits; * Ensure compliance with safety regulations and internal procedures; * Resolve incidents and provide customer support; * Monitor facility and equipment maintenance; * Support training and onboarding of new employees; * Prepare simple operational reports when required **Compensation** * Salary: R$ 2151.27 * Meal Allowance (VA): R$ 210.00 * Food Voucher (VR): R$ 6.67 per workday * Transportation Voucher (VT): Credited to transportation card * Dental Plan (opt-in): R$ 18.00 monthly * Attendance Bonus: R$ 110.00 credited to VA \- Telemedicine (free) \- Virtual consultations across multiple specialties * Veterinary teleconsultation * Total Pass: Access to over 15,000 physical activity venues * Pharmacy card with R$200.00 limit, payroll deduction * Up to 15% discount on electricity bill **Work Schedule** * 5 days on / 2 days off | 08:00 to 17:48 **Mandatory Requirements** * Currently pursuing a Bachelor's degree * Proven experience in customer service, cashier operations, team management, and leadership. \- \- Ability to handle customer service situations in a friendly and effective manner. * Organization and attention to detail are essential to ensure high-quality service. * Availability to work rotating shifts, including weekends and holidays. **Desired Skills** Experience dealing with the public, knowledge of cashier operations, leadership experience. **Our Values** Our business is parking, and our customer is at the center of everything we do. Therefore, the attendant/cashier/parking operator is the fundamental point of contact with our customers. At our company, Respect is the starting point for building trustworthy Relationships. With a united team, we place Customer Focus first, motivating us to pursue Excellence in every detail of our work. Followed by the list of values: * Respect * Customer Focus * Relationship * Excellence **General Notes** ALL OUR POSITIONS ARE ALSO OPEN TO PERSONS WITH DISABILITIES (PCD). If you identify with our culture and seek a workplace that values respect and excellence in customer service, join our team! People & Management Team \- Autopark Minimum Education Level: Bachelor's Degree Driver's License: Class B * Dental assistance * VT * VA * Totalpass * Telemedicine * Copayment-based Unimed plan * Attendance bonus * Incentive plan * VR