Receptionist

Description

Job Summary: A customer service professional responsible for identifying client needs, presenting services, managing processes, and coordinating teams to ensure service quality. Key Highlights: 1. In-person, telephone, and digital customer support 2. Internal and external coordination to ensure service quality 3. Management of processes and service records **Responsibilities:** * Provide public-facing service in person, by telephone, email, or other contact tools. * Identify client needs and direct them to appropriate solutions. * Introduce the facility and its services to the public. * Print service orders and record information related to service engagement. * Reserve funeral homes and/or memorial rooms. * Prepare service processes for chapels/funeral rooms, including relevant documents and information. * Maintain accurate and up-to-date records of all services provided, updating control spreadsheets. * Coordinate with internal teams and third-party companies to ensure service quality. * Receive and issue payment receipts. **Requirements:** * Prior experience in customer service. * Work Schedule: 12x36 rotating shift from 7:00 PM to 7:00 AM (Night shift) — Training period occurs during regular business hours. **Benefits:** In addition to salary, the following benefits are included: * Meal Allowance: BRL 40.00 per workday * Attendance Bonus * Transportation Voucher, available with a 6% payroll deduction as stipulated by CLT, if needed * Gympass partnership, offering access to a network of affiliated gyms * Sou Angelus Program, providing special discounts for employees across group companies * Pharmacy partnership * Angeplus, offering discounts at medical clinics, entertainment venues, restaurants, health services, and sports facilities * Health insurance plan partnership Job Type: Full-time CLT Compensation: BRL 1,800.00 – BRL 2,000.00 per month Benefits: * Medical assistance * Partnership agreements and commercial discounts * Meal voucher * Transportation voucher Selection Question(s): * Are you available to work the 12x36 rotating night shift from 7:00 PM to 7:00 AM (training period occurs during regular business hours)? Experience: * Customer Service (Preferred) Work Location: On-site