SNOC ANALYST

Description

Job Summary: We are seeking a proactive NOC/SOC Analyst to monitor, analyze, and support services and infrastructure, ensuring business continuity in a network and security environment. Key Highlights: 1. Join the Operations team and work in an innovative and productive environment. 2. Monitor server, network asset, and system performance. 3. Provide Level 1 technical support for infrastructure. **ABOUT THE COMPANY** Since 2013, RCX has been recognized for effectively meeting its clients’ needs with innovative and customized solutions across corporate communications, computer networks, contact centers, operations, and intelligence. Our primary objective is to deliver communication solutions that generate results. At our company, we believe software combined with communication transforms how people interact with processes. Our mission is to create, implement, and maintain innovative solutions that drive meaningful outcomes. We value commitment to building a better society, promoting individual initiatives and fostering a youthful, productive, innovative, and light-hearted work environment. We are looking for a NOC/SOC Analyst to join our Operations team. This professional will be responsible for monitoring, analyzing, and supporting services and infrastructure, ensuring business continuity. The position is intended for a proactive individual eager to learn and develop skills in network, security, and technical support environments. **WORK AREAS** Responsible for monitoring server, network asset, link, and system performance; Register network assets, servers, and services in the monitoring system; Record fault incidents and track incident resolution; Open tickets with third parties (link providers, third-party systems); Perform basic connectivity tests and, if necessary, escalate to the on-call technician; Meet SLAs for response, escalation, and unavailability notifications; Complete shift handover documentation at the end of the shift; Assist in updating client infrastructure documentation; Perform basic configuration tasks for network assets per company documentation; Provide Level 1 infrastructure support **REQUIREMENTS** Knowledge of networking, TCP/IP, and remote access; Previous experience in customer service, technical support, and system monitoring roles. Strong verbal and written communication skills; Experience as a Monitoring Analyst or in similar roles. ? Location: Porto Alegre/RS ? Shift: 12x36 (day shift) ? Work Model: Hybrid