Receptionist

Description

Job Summary: The Hotel Receptionist is responsible for welcoming and guiding guests, ensuring a pleasant stay and serving as the hotel’s first and last impression. Key Highlights: 1. Experience in reception. 2. Ensure an unforgettable stay for guests. 3. Sales-oriented profile with attractive commission. **Description:** ---------------- **About the Position:** The Hotel Receptionist is responsible for welcoming guests, guiding them, and ensuring they enjoy a pleasant stay. This role is fundamental in the hospitality industry, as it forms the first and last impression guests have of the hotel. **Responsibilities:** * Responsible for check-in/check-out registration, arrival/departure reports, and incident logging; * Prepare arrivals for the following day and anticipate upcoming arrivals; * Handle room charges; maintain an organized and well-stocked department; * Answer telephone calls; maintain communication with other departments; * Greet guests with warm and sincere welcomes; * Ensure an unforgettable stay for guests; * Receive complaints and provide solutions through active listening and empathy; * Stay updated on hotel services to accurately answer guest inquiries; * **Promote sales of room upgrades, decorations, spa services, romantic dinners, and other hotel offerings**; * Manage/monitor room change requests as needed; * Maintain communication with supervisors regarding departmental needs. **Requirements:** ----------------- * Bachelor’s degree in Hospitality Management, Business Administration, Public Relations, or related fields (completed or in progress) preferred; * Experience in reception; * Strong sales orientation; * Intermediate/Advanced Spanish; * English proficiency – Intermediate (a plus); * Customer service and/or sales training; * Willingness to reside in the employee housing complex – rotating 6x1 schedule. **Benefits:** * Attractive sales commission * Health insurance * Dental insurance * Life insurance * Pharmacy card * Chartered bus service * Transportation allowance * Meals at the Employee Restaurant * Employee Housing Complex\* * Meal voucher\* * Birthday day off * Programs focused on employee appreciation and mental health