Job Summary: A professional responsible for ensuring smooth operations, customer satisfaction, and team management, with a focus on technical and strategic excellence. Key Highlights: 1. Team management and professional development 2. Focus on operational efficiency and customer satisfaction 3. Leadership of projects and strategic initiatives **Job Details** -------------------- **What are the departmental and role challenges:** This professional will be responsible for ensuring operational flow across business units, maintaining control over service delivery, positively motivating and influencing people, and guaranteeing internal and external customer satisfaction aligned with strategic and budgetary objectives for all regional units. **Main Responsibilities:** * Team management (shift scheduling, development, feedback, and appropriate staffing); * Ensuring operational efficiency and SLA compliance; * Performance, quality, and results indicator management (BSC); * Relationship management with customers, hospitals, and key internal departments; * Identification of opportunities for process improvement and optimization; * Financial management, billing, and cost control; * Handling incidents, non-conformities, and audits; * Leadership of projects and strategic initiatives; * Ensuring unit quality, safety, and infrastructure; * HR-related processes (hiring, termination, and performance evaluation); * Team development focused on technical excellence and customer satisfaction. **We seek candidates who demonstrate:** * Completed undergraduate degree (postgraduate degree/MBA in Management, Health, or related fields preferred); * Solid experience in people management, with a proven track record of team development; * Consistent experience managing customer and stakeholder relationships; * Executive communication skills, with ability to influence and negotiate; * Proficiency in Microsoft Office (intermediate/advanced level), with analytical capability for indicator management; * Experience in billing management, budgetary control, and cost optimization; * Experience managing conflicts, service flow, team sizing, queue management, and reducing waiting times; * Data-driven decision-making ability, oriented toward indicators and results. **Preferred Qualifications:** * Proven leadership experience in the healthcare sector; * Experience in hospital environments or operations governed by SLAs and quality indicators; * Experience with goal-based management and continuous improvement methodologies. Before applying, please ensure you meet the requirements and align with our purpose. **Our essence inspires our daily work; therefore, we seek passionate individuals who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Are continuously evolving, investing in self-development and facilitating the growth of others; * Pursue social awareness of diversity and inclusion, collaborating to build a collaborative environment; * Anticipate and identify customer needs, acting promptly to deliver suitable, personalized solutions; * Plan and execute work with excellence to achieve expected outcomes, embracing innovation and agility; * Generate and implement new ideas, constantly seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: On-site | Diagnoson A+ Working Hours: 44 hours per week Schedule: Monday to Saturday Scheduled Working Hours: 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM (to be determined) **We care for you at every stage of your journey!** **Health and Well-being:** * Medical and dental insurance for you and your family; * On-site clinic or telemedicine services; * Specialized care programs: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life programs. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Daily-Life Benefits:** * Meal allowance; * Food allowance; * Transportation allowance; * Childcare assistance; * Discount club offering benefits with stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it is present at every moment of your journey.** We promote an inclusive culture focused on equity and appreciation of differences. Our job openings are open to all individuals, and, as a symbol of our intentionality, we offer affirmative action opportunities. Our commitment extends beyond compliance with legislation promoting diversity and inclusion. We actively work to increase representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN+, while also strengthening representation of Black women, Indigenous peoples, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, educational materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education** **Completed undergraduate degree**### **Other Requirements**
João Silva
Indeed · HR
João Silva
Indeed · HR
