Front Office Supervisor

Description

Job Summary: The Front Office Supervisor leads the team, manages daily operations, ensures guest satisfaction, resolves issues, and identifies opportunities for improvement and sales. Key Highlights: 1. Leadership and team management in a hotel environment 2. Focus on guest satisfaction and problem resolution 3. Upselling opportunities and continuous improvement **Description:** ---------------- The Front Office Supervisor role is critical to the success of our operations. The professional oversees daily operations, trains and manages the team, ensures compliance with hotel standards and policies, and resolves guest complaints. Responsibilities include managing check\-ins and check\-outs, maintaining front desk organization, handling administrative tasks, ensuring guest satisfaction, and analyzing reports to identify opportunities for improvement and upselling. **Responsibilities:** * Team supervision: Support team performance, train new staff, and prepare vacation schedules. * Front desk operations: Supervise all daily activities, including guest service, check\-ins, check\-outs, and telephone management. * Problem resolution: Resolve guest complaints professionally and efficiently. * Front desk area management: Ensure the front desk area is always clean, organized, and well-presented. * Administrative follow-up: Perform tasks such as staff scheduling, supply requisition, and record maintenance. * Strategy and improvement: Assist in developing strategies to increase guest satisfaction, potentially leading to higher sales and loyalty. * Rate monitoring: Monitor daily room rates and adjust pricing as needed. * Identification of Upselling Opportunities: Support managers in training staff to deliver attractive and relevant presentations, highlighting benefits and added value of premium options without being pushy. Promote a proactive sales and service culture at the front desk, where staff feel confident offering additional services as part of the guest experience. **Requirements:** ----------------- * Bachelor’s degree in Business Administration, Hospitality Management, or related fields * Experience in team leadership * Customer service expertise; knowledge of people management; familiarity with administrative routines * Upselling skills * Prior experience in hospitality front office roles * Flexible working hours or willingness to reside in staff accommodation * Advanced Spanish and intermediate English preferred. **Benefits:** * CLT employment contract * Salary \+ Commission * Health insurance * Dental insurance * Life insurance * Pharmacy card * Chartered bus service * Transportation allowance * iFood meal card * Meals at the Staff Restaurant * Staff housing complex\* * Birthday day off * Programs focused on employee appreciation and mental health * Zenklub platform