IT ASSISTANT (PCD)

Description

Job Summary: Dynamic IT professional to provide technological support for hospitals, clinics, and outpatient units, ensuring excellence and positive impact on healthcare. Key Highlights: 1. Positively impact people's lives through technology 2. Work in a high-performance hospital environment 3. Expanding IT team **Job Description** --------------------- Are you passionate about technology and seeking an opportunity to positively impact people's lives? At the **Tereza de Lisieux Hospital**, we believe technology is healthcare's right hand. We are looking for a dynamic professional to join our IT team, ensuring technological continuity and excellence across our clinics, outpatient units, and hospital facilities. If you have a problem-solving mindset, enjoy working in the field (Field Service), and want to work in a high-performance hospital environment, this position is for you! **Responsibilities and Duties** ----------------------------------- * Provide **internal customer support**, ensuring availability of technological tools; * Handle **incidents and service requests** at clinics, outpatient units, and administrative areas via **ServiceNow**; * Follow best practices of the **ITIL methodology**, maintaining up-to-date technical documentation; * Perform **installation and configuration of software and hardware**, ensuring standardization of the technology infrastructure; * Diagnose and resolve issues in **Wi-Fi and Ethernet networks**; * Conduct maintenance of **desktops, notebooks, printers** (thermal and laser), service kiosks, and self-service terminals; * Manage and process the **backlog** in the support queue, prioritizing critical tickets; * Ensure compliance with performance indicators (**SLA and productivity**). **Requirements and Qualifications** ------------------------------ **Mandatory:** * **Bachelor's degree (completed or in progress)** in Information Technology, Computer Science, Networks, or related fields; * Minimum 1 year of experience in **technical support (Service Desk or Field Service)**; * Proficiency in **Windows** operating systems and **Microsoft 365** suite; * Technical knowledge of **Networks (TCP/IP, DNS, DHCP)** and **Active Directory**; * Experience supporting **hardware** (peripherals and medical equipment); * Excel proficiency at **Basic or Intermediate level**. **Desirable:** * Certification or solid knowledge of **ITIL v3 or v4**; * Prior experience in a **hospital environment**; * Knowledge of **VPN configurations**. **Additional Information** -------------------------- **Working Hours:** * Monday to Thursday: 7:00 AM to 5:00 PM; Friday: 7:00 AM to 4:00 PM. **Location:** * Av. Antônio Carlos Magalhães, 2549 \- Parque Bela Vista, Salvador/BA (Tereza de Lisieux Hospital and external units). **What We Offer?** * Meal Allowance; * Transportation Allowance; * Medical Assistance; * Dental Assistance; * Pharmacy Partnership; * Life Insurance; * Daycare Assistance; * Totalpass; * Corporate University; * Benefits Program; Minimum Educational Requirement: High School (Secondary Education)