Reception Agent

Description

Job Summary: This role involves providing humanized and quality customer service, updating client information, handling benefit authorizations, explaining exam details, and managing payment negotiations. Key Highlights: 1. Humanized and high-quality customer service 2. Focus on development and respect for diversity 3. Company recognized as one of the Best Places to Work If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched last year Rita Saúde, an integrated health services platform. We are recognized in Brazil and Latin America as one of the Best Companies to Work for more than 18 consecutive years. We are grounded in a strong organizational culture within an environment of respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider’s established policy; * Serve customers while considering all necessary information for exam execution and following the company-defined process; * Negotiate payment amounts and methods with customers (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Allowance or Food Voucher; * **Health and Well-being benefits:** Health and Dental Insurance, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A health reference, a leader in people management and female leadership, committed to sustainable best practices and active in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984 by two entrepreneurs, Janete Vaz and Sandra Soares Costa, driven by courage and determination. Today, it has approximately 7000 employees united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other professionals to promote accessible, high-quality, and efficient healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models that contribute to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, genuine commitment to an ESG agenda, and health and wellness services supporting customers’ health journeys nationwide, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units throughout Brazil. After all, we invest in processes designed to bring individuals engaged with our purpose and values into our Group. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*