Support Technician

Description

Job Summary: We are seeking a Junior Support Technician to join an engaged team focused on innovative technology solutions. Key Highlights: 1. Opportunity to grow in an innovative technology company 2. Focus on innovative solutions and an engaged team 3. Technical support and customer service activities **We have an amazing opportunity for a Junior Support Technician in Salvador** Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged and passionate professionals committed to making a difference. **If you, like us, believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: **All professionals assigned to these services must have:** * ITIL service management framework training; * Training in Windows 10 or later, Linux, and/or macOS operating systems; * Microsoft Office 365 applications training; * Completed technical course in IT or ongoing undergraduate degree in IT; * For Support Technician: the above requirement OR at least one (1) year of proven experience providing in-person customer support services. **Professionals must have:** * Minimum one (1) year of proven experience in IT-related activities, including technical support. * Minimum one (1) year of proven experience in customer/user support for ICT (Information and Communication Technology). **The team of professionals assigned to this service must collectively possess:** * Microsoft MD\-100 certification or higher; * MS\-900 exam: Microsoft 365 Fundamentals; * Linux and macOS training; * Structured cabling or similar network infrastructure training. **Employment Type: CLT (Consolidation of Labor Laws) contract \+ benefits:** * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila (mental wellness platform). * Discounts on Positivo products. * University partnership. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education Level: Technical Course * Transportation voucher * Meal allowance or food voucher * Life insurance * Medical assistance * Dental assistance