Store Manager

Description

Job Summary: Coordinate store operations, manage the sales team, control inventory, and analyze reports to improve retail performance. Key Highlights: 1. Experience in people management and retail leadership. 2. Focus on excellence in customer service and conflict resolution. 3. Opportunity to influence sales strategies and business results. **Main Responsibilities:** --------------------------- * Experience in people management; * Supervise and coordinate store operations. * Manage the sales team and ensure excellent customer service. * Control inventory and place replenishment orders when necessary. * Ensure the store is clean, organized, and attractive to customers. * Analyze sales reports and define strategies to improve store performance. * Resolve conflicts and issues that may arise in the workplace. * Coordinate with fleet management to track and regularize vehicles under maintenance; * Responsible for NPS monitoring; **Mandatory Requirements:** ---------------------------- * Prior experience in leadership roles within retail. * Excellent communication skills and ability to motivate the team. * Knowledge of sales techniques and customer service. * Ability to make sound decisions and solve problems effectively. * Organizational skills and attention to detail. * Academic background in Business Administration, Marketing, or related fields (preferred). * Availability to work on weekends, holidays, and occasional/punctual night shifts or Sunday shifts. **Desirable Requirements (Preferred):** ---------------------------------------- * Postgraduate degree or specialization courses in Commercial Management, Retail, or Administration; * Intermediate/advanced English and/or Spanish; * Valid Brazilian driver's license (Category B); * Experience in medium- or large-scale retail stores; * Knowledge of sales techniques, customer service, and customer loyalty; * Experience in process improvement projects and performance management in retail. **Compensation and Benefits:** ----------------------------- * Market-competitive salary \+ monthly and quarterly bonuses based on goal achievement; * Meal/Voucher allowance via Swile multi-benefit card; * Transportation allowance; * Bradesco Health Plan; * SulAmérica Dental Plan; * TotalPass; * SEST/SENAT partnership at no additional cost (availability subject to region); * Employee referral program with cash rewards via Swile multi-benefit card; * DayOff; * Partnerships with retail stores and higher education institutions; * Unifoco Corporate University; * Career development plan.