***Opportunity to work in the city of Mococa\-SP.*** **Responsibilities** * Incident registration and escalation of requests to the N2/N3 team (support) * Maintenance of the Knowledge Base (guided by an N2/N3 professional) * Maintenance and reinstallation of Microsoft Windows * Installation and preventive maintenance of hardware (replacement of peripherals) * Basic intervention on printers * Installation and resolution of software issues (market applications) * Maintenance and installation of Office 365 features * Network maintenance (physical access to switch, patch cord replacement, port mapping maintenance) * Assist end users in troubleshooting Windows issues/usage * Analysis of Local Infrastructure (UPS, rack, server, switch) * Configuration of VOIP extensions and data collectors * User support for corporate smartphones and tablets * Documentation management/control within the IT department * Equipment inventory **It is desirable to have a degree or be pursuing a degree in:** * Information Technology * Computer Science * Systems Analysis and Development Job type: Full-time, Permanent CLT Benefits: * Medical insurance * Dental insurance * Life insurance