We are looking for an **After-Sales Assistant** to provide customer service in the after-sales phase, offering clarifications and monitoring requests. Monitor contracts, service orders, and administrative processes related to the services provided. Support billing tracking, invoice issuance, and information verification. Register and monitor customer requests, complaints, and adjustments. If you are a meticulous professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other activities related to the position, according to departmental needs and leadership guidance; * Provide customer service in the after-sales phase, offering clarifications and monitoring requests; * Monitor contracts, service orders, and administrative processes related to the services provided; * Control and organize documents, reports, measurements, protocols, and physical and digital files; * Support billing tracking, invoice issuance, and information verification; * Register and monitor customer requests, complaints, and adjustments; * Facilitate communication between internal departments (sales, finance, operations) and customers; * Update spreadsheets, systems, and administrative controls; * Assist in preparing after-sales monitoring reports and performance indicators. **Requirements and qualifications** * Completed high school education (higher education in Administration or related fields is desirable); * Basic knowledge of administrative routines; * Proficiency in Microsoft Office (Word, Excel, Outlook); * Strong verbal and written communication skills; * Organizational skills, attention to detail, and proactivity. **Additional assets:** * Aptitude for customer interaction; * Ability to manage deadlines and multiple tasks; * Collaborative and committed profile; * Prior experience in after-sales, contracts, or administrative support is an advantage. **Additional information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.