Technical Assistant

Description

Job Summary: Professional responsible for monitoring and handling customer service activities, administratively forwarding the execution of processes related to installation, faults, and provisioning. Key Highlights: 1. Monitor and handle customer service activities. 2. Comply with Occupational Health and Safety requirements. 3. Implement Telefônica's Environmental Policy. Vice Presidency: VP Engineering and Customer Service Directorate: DIR VP Engineering and Customer Service SP **Responsibilities and Duties** Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, faults, and provisioning. Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. Understand Telefônica's Environmental Policy and implement it in daily activities to ensure sound environmental management practices for the company. **Requirements and Qualifications** COMPLETED HIGH SCHOOL \- CERTIFICATE OF COMPLETION **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents on a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for an annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You'll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your dress style, and your individuality — be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people's potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo selection processes is via the company's pages on the Gupy platform: https://vivo.gupy.io. There is no application or hiring fee. We are a company within the Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers' autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We've implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer's time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator that reflects the society in which we live. We maintain a robust internal program grounded in the pillars of Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with a great experience for our employees. **\#VemPraVivo**