Senior Salesforce Systems Analyst

Description

Job Summary: Provide support and maintenance for Sales Force systems, handling service tickets, implementing improvements, and supporting digital transformation initiatives. Key Highlights: 1. Support and maintenance of Sales Force systems (Salesforce) 2. Diagnosis and resolution of functional and technical issues 3. Participation in the implementation of improvements and new features ***Responsibilities and Duties*** * Provide support and maintenance for Sales Force systems (Salesforce), ensuring application availability and performance; * Handle and resolve user service tickets, incidents, and requests, adhering to established service level agreements (SLAs); * Investigate, diagnose, and resolve functional and technical issues related to commercial systems; * Collaborate with business areas to understand requirements and define solutions aligned with commercial processes; * Participate in implementing improvements, fixes, and new features in Sales Force systems; * Conduct functional testing and support user acceptance testing (UAT) with key users; * Assess technical and functional impacts of changes, integrations, and new system versions; * Monitor corporate system integrations, identifying and resolving operational failures; * Support digital transformation projects related to Commercial, Trade Marketing, and Sales Execution areas. ***Requirements and Qualifications*** * Bachelor's degree in Information Technology, Engineering, Information Systems, Computer Science, or related fields; * Experience working with Sales Force systems; * Experience in corporate system support and service ticket handling; * Knowledge of requirements gathering and analysis; * Experience interacting with business users and multidisciplinary teams; * Availability for on-site work; * Must reside in São Paulo/SP. ***Desirable*** * Experience with Salesforce or other Sales Force automation solutions; * Knowledge of commercial processes, sales execution, trade marketing, and distribution; * Experience with corporate system integrations; * Familiarity with agile methodologies (Scrum/Kanban); * Experience in incident and change management. ***Preferred Qualifications:*** * Solid Salesforce experience; * In-depth knowledge of the Salesforce data model, including standard and custom objects; * Experience conducting technical and functional impact analysis for new features and releases; * Experience in high-criticality environments focused on commercial operations; * Experience integrating systems using APIs or other solutions. ***Additional Information*** * Meal Voucher * Health Insurance * Dental Insurance * Life Insurance * Private Pension Plan * Profit Sharing Plan (PPLR) * Product Discounts * Christmas Bonus * School Supplies Allowance for children * Commemorative Gifts * Training and Development * Maternity/Paternity Gift * Wellhub (Gympass) * Pet Leave Compensation: Up to R$6.000,00 per month Selection Question(s): * Please describe your experience supporting Salesforce and commercial operations. Experience: * Salesforce? (Mandatory) Work Location: On-site