Support Analyst I (Temporary)

Description

Job Summary: Work as a Support Analyst I, performing installation, configuration, and maintenance of equipment, operating systems, and software, as well as diagnosing and resolving incidents. Key Highlights: 1. IT equipment and system support and configuration. 2. Diagnosis and resolution of issues in Windows environments and networks. 3. Hardware maintenance and ticket management. JOB \| SUPPORT ANALYST I (TEMPORARY) **ABOUT THE JOB:** * Temporary position \- Vacation coverage * Work Location: Downtown, São Paulo/SP (on-site) * Working Hours: 8:00 AM to 5:00 PM * CLT employment contract * Remuneration: R$2\.400,00 \+ Benefits **REQUIRED QUALIFICATIONS:** * Technical degree in IT (completed) or undergraduate degree in IT (completed or in progress); * Prior experience as a support analyst; * Solid experience in hardware maintenance; * Maintenance and configuration of Microsoft Windows 7 or later environments; * Basic knowledge of Linux operating systems; * Active Directory authentication technology; * Office 365 and Office 2016 or later suite; * Desktop Modem MD\-100 (Microsoft 365\); * Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Basic/technical English for reading. **RESPONSIBILITIES:** * Provide support, installation, and configuration of new IT equipment and reconfiguration of previously installed equipment; * Analyze and diagnose incidents to resolve problems, occasionally collaborating with vendors and other professionals; * Support the installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors); * Support the installation and configuration of native user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); * Install standard, client-approved, and client-provided market software (antivirus agents, PDF readers, plug\-ins, etc); * Install specific applications or information systems, provided procedures, manuals, or tutorials are available, and with vendor or developer assistance if required; * Inspect and identify issues in cabling systems, perform basic and occasional infrastructure network configuration and repairs—for example: crimping network cables and physically installing access “switches” in racks (without configuration or programming); * Record, track, monitor progress, and resolve tickets in the ticket management system; * Document procedures for resolving known incidents and problems; * Maintain an up-to-date knowledge base. **BENEFITS:** Meal Voucher \- R$30.00 per workday; Transportation Voucher; Life Insurance; Health Plan; SESC Membership; GoGood (gym membership plans) **Minimum Education Level:** High School (Secondary Education)