Payroll Coordinator

Description

Job Summary: Coordinate and plan operational activities and customer service, ensuring efficiency, quality, goal achievement, and resource optimization. Key Highlights: 1. Leadership and people management 2. Customer management and user experience 3. Results-oriented mindset and continuous improvement **Summary:** Will be responsible for coordinating, planning, and monitoring operational activities and customer service, ensuring efficiency, quality, adherence to deadlines and agreed service levels, as well as resource optimization and continuous process improvement. Knowledge of payroll routines is required. **Main Responsibilities** * Coordinate, guide, and monitor the team under their responsibility, ensuring goal achievement, deadline compliance, and quality standards. * Plan, organize, and distribute team tasks, ensuring productivity and operational efficiency. * Monitor performance indicators (KPIs), analyze results, and propose actions for continuous improvement. * Ensure compliance with internal policies, regulations, procedures, and organizational best practices. * Lead alignment meetings with customers, manage action plans, and track results. * Prepare managerial reports and presentations to monitor departmental performance. * Handle internal and/or external customer requests, ensuring appropriate service levels and satisfaction. * Ensure proper use of systems, tools, and resources under the department’s responsibility. **REQUIREMENTS** * Completed undergraduate degree * Experience in payroll routines * Advanced English and/or Spanish is a plus * Experience leading processes and working in transformation environments **Typical Competencies** * Leadership and people management * Customer management and user experience * Clear and objective communication * Organization and analytical thinking * Decision-making ability * Results orientation * Ability to handle multiple requests **A little about ADP:** We are a comprehensive global provider of cloud\-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down\-to\-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. **Diversity, Equity, Inclusion \& Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life\-at\-adp/ to learn more about ADP’s culture and our full set of values.