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Job Summary: The professional will provide Field Service IT support, Level 1 and Level 2 support, asset management, and monitoring of service tickets and endpoint vulnerabilities, with priority given to VIP users. Key Highlights: 1. Level 1 and Level 2 support, including VIP support for executive management and the board of directors. 2. Asset management and equipment control for employees. 3. Monitoring of service tickets and endpoint vulnerabilities. **Who We Are** Dexian, launched in 2023, has a global presence and brings nearly 30 years of experience through its legacy companies—primarily the combination of DISYS and Signature Consultants. We began operations in Brazil in 2007 as DISYS and, since then, have served over 60 clients across various economic sectors. As Dexian, we are now one of the largest companies providing staffing solutions, IT solutions, and workforce augmentation services. We are leading our industry by delivering exclusive services that combine global scale, end-to-end service projects, and tactical agility to modernize hiring models. We support our clients in identifying the best way to address their talent gaps, thereby supporting their digital transformation journey. We operate from strategically located offices in four major Brazilian capitals: Curitiba (PR), Porto Alegre (RS), Rio de Janeiro (RJ), and São Paulo (SP). This allows us to remain close to our clients and consultants. We are also a Minority-Owned Company and take pride in our origins rooted in diversity. **What to Expect From Us** People are at the core of our strategy and represent our greatest asset. We are committed to attracting and retaining top talent while building authentic, lifelong connections. Thus, we act as a bridge between highly qualified professionals and consistent, prosperous opportunities. We believe that bringing together the right talent, technology, and organizations helps unlock transformative outcomes and achieve new levels of success—for both our clients and our consultants. To achieve this, five core values guide us: Integrity, Transparency, Authenticity, Ingenuity, and Empathy. Dexian is committed to corporate social responsibility and invests in programs that support diversity and inclusion. If you share these values, this is the place for you! **What to Expect in Your Day-to-Day Work:** * Field Service IT support; * Level 1 (telephone) and Level 2 support; \- VIP support \- executive management and the board of directors; \- Inventory control \- (laptops and mobile phones); \- Asset management \- (laptops, monitors, mobile phones, and SIM cards); * Control of equipment delivery and return terms; * Monitoring of InfoFlash and tracking of service tickets until issue resolution; * Monitoring and control of endpoint vulnerabilities; * Provision of devices to new employees; * Collection of devices from departing employees; * Creation of vouchers for visitor internet access; * Creation of BMC access profiles; * Opening and tracking of service tickets with vendors; * Validation of corporate links/systems; * Daily validation of meeting rooms; * Saturday on-call shifts from 06:00 to 18:00 (extended hours billed separately); * Priority support for VIP users; * Escalation of service tickets to internal IT support teams. **Where Will You Work?** We believe in knowledge exchange and value relationships fostered through In-Person work arrangements. Address: São Paulo/SP. **Employment Type** CLT \+ Benefits. Minimum Education: Technical Course
